Website Maintenance That Goes Beyond Updates
Website upkeep involves more than installing new software versions. Your site also needs security checks, reliable backup procedures, and timely technical support. Regular maintenance helps reduce the risks associated with outdated components and unmanaged website issues.
Website Updates and Compatibility
Outdated themes, plugins, and software can cause errors or disrupt website functionality. We maintain supported CMS platforms, themes, plugins, and integrations.
Before applying updates, we check compatibility and important website functions. This helps reduce the risk of conflicts caused by incompatible components.
Website Backups and Recovery Planning
Missing backups can make website recovery harder when something goes wrong. We establish backup procedures based on your website's needs.
Your maintenance plan defines backup frequency, storage, retention, and recovery arrangements. These details help clarify how website data will be protected and restored when needed.
Security Maintenance
Outdated components can leave your website vulnerable to security threats. We review supported software, identify relevant vulnerabilities, and address security issues within the agreed scope.
We'll also recommend improvements to help protect your website from preventable risks.
Website Performance and Technical Fixes
Slow pages, broken forms, plugin conflicts, and website errors can frustrate visitors. We investigate these technical problems and recommend fixes within your agreed scope.
Our goal is to keep your website functioning properly and address issues before they cause further disruption.
Ongoing Website Support and Reporting
Routine maintenance helps prevent avoidable problems, while technical support helps address issues that still occur.
Your plan defines support procedures, reporting frequency, and included tasks. Reports cover completed work, unresolved issues, and recommended improvements.
Choose a Website Maintenance Plan
Different websites need different levels of care. A small business website may need routine updates, while an ecommerce store requires closer attention to shopping and checkout functionality. CodeCapital CarePlan offers website maintenance packages based on your platform, technical requirements, and support needs.
CarePlan Essential
For business websites that need routine maintenance.
Keep essential website components updated and checked.
- Routine updates for supported componentse
- Agreed website backup procedures
- Basic technical issue reviews
- Clearly defined maintenance tasks
CarePlan Business
For growing businesses that need ongoing technical support.
Prioritize core maintenance, website performance, and support requests.
- Core maintenance and agreed security checks
- Performance reviews and selected improvements
- Maintenance reports
- Defined support request procedures
CarePlan Commerce
For online stores that depend on reliable functionality.
Maintain core ecommerce and review shopping functions.
- Maintenance for supported ecommerce components
- Shopping and checkout checks
- Prioritised issue handling under agreed terms
- Maintenance reports and recommendations
Your proposal will confirm pricing, included tasks, support hours, response commitments, and exclusions. Emergency support and response guarantees apply only when explicitly included.
Need Support for a Website Another Developer Built?
You don't need to rebuild your website just because your previous developer is unavailable. CodeCapital can assess an existing website before taking over its maintenance. We review the technical setup, dependencies, access requirements, and known issues.
Our Website Takeover Process
1. Review the Website
We assess the platform, functionality, technical setup, and existing problems.
2. Check Access and Dependencies
We identify the required accounts, hosting arrangements, third-party services, and website components.
3. Prioritise the Work
We separate urgent repairs from routine maintenance and planned improvements. Major repairs and new features are scoped separately.
4. Agree on Ongoing Support
We define the maintenance tasks, support arrangements, reporting, and charges for additional work.
How Our Website Maintenance Process Works
We follow an agreed maintenance schedule instead of waiting for a website to break.
Monitor
Check the website and investigate issues that need attention, according to the agreed scope.
Patch
Review available updates and apply approved changes after checking compatibility.
Back Up
Follow the agreed backup, storage, and retention procedures. Document recovery requirements where applicable.
Report
Summarise completed maintenance, outstanding problems, and recommended next steps.
Website Maintenance for Your Platform
Each platform has different technical requirements. We confirm which components are supported before maintenance begins.
WordPress maintenance
Core, theme, and plugin updates, compatibility checks, and troubleshooting.
Shopify maintenance
Theme and app maintenance, storefront checks, and supported functionality fixes.
Custom website maintenance
Support for agreed codebases, dependencies, integrations, and application components.
We'll identify any required third-party accounts, licences, or specialist services before starting. Need a new website rather than ongoing maintenance? Explore our WordPress Development Services, Shopify Development Services, or Custom Website Development Services.
Clear Scope. Clear Responsibilities.
A good maintenance plan explains what's included and what falls outside the agreement. We'll define maintenance tasks, support hours, request procedures, response commitments, and reporting frequency. Work beyond the agreed scope will require a separate quote.
Unless included in your plan, the following are separate projects or costs:
- Website redesigns or rebuilds
- New features and major functionality changes
- Content creation and large-scale content updates
- Major integrations or platform migrations
- Third-party software, hosting, and licence costs
- Other work outside the agreed scope
This separates routine website upkeep from larger development projects and helps you plan your budget.
Frequently asked questions
Website maintenance may include software updates, security checks, backups, troubleshooting, performance reviews, and reporting. The exact services depend on your platform and plan. We'll confirm the scope before work begins.
We review your website, check access, and identify existing issues. Then we prioritise urgent problems and agree on the maintenance process. Additional setup or repairs must fit the approved scope.
Response times depend on your agreed support plan. Your proposal will define support hours, incident priorities, and response targets. A response target does not guarantee a resolution time, especially when third-party providers are involved.
Website maintenance pricing depends on your platform, website complexity, functionality, and support needs. A basic business website may require less work than an ecommerce store or custom application. Request a quote for your specific requirements.
Yes, subject to a technical review and the required access. We'll assess the website, review its dependencies, and identify any issues that need attention. Major repairs may require a separate quote before routine maintenance begins.
Your agreement should clarify access and ownership of website accounts, hosting, domains, data, and backups. It should also explain what happens when the maintenance service ends. We'll confirm these arrangements in the proposal.
This depends on your contract. Your proposal should specify commitment periods, notice requirements, renewals, and whether plan changes or pauses are allowed.
Reports may cover completed updates, identified problems, outstanding work, and recommended fixes. Your plan will define the reporting frequency and included details.